Why this is straightforward
The configuration and backed-up data for every Uplevel device lives in the cloud, so a hardware swap — whether it’s an RMA for a failed unit or an upgrade to a newer model — is treated the same way: it’s just a box swap. We prep the swap on our backend, then on cue we move the configuration from the old box to the new one. The new box pulls its config from the cloud, and the client site is back up within a few minutes.
Total on-site time runs about 15–30 minutes, depending on how many devices need to be verified afterwards. The actual swap is a couple of minutes; the rest is walking around confirming that computers, printers, and servers all came back.
For a planned swap, after-hours or during lunch is the usual choice, but any time that suits the client works.
The procedure
- Call support at 971-317-3001 so we can stage the swap on our side.
- Move the WAN cable from the old gateway to the new gateway.
- Restart the ISP hardware (modem) so it picks up the new gateway’s MAC address cleanly.
- Once we see the new gateway come online, we run a short swap script that moves the configuration over.
- Move the LAN cables across to the new gateway.
That’s the whole on-site sequence. Verify the LAN, Wi-Fi, and any mapped drives, and the swap is complete.