WAN Static IP Configuration Guide

Configure a static public IP on the primary or AUX WAN port of an Uplevel Gateway, from the Portal or via serial console.

Configuration Updated October 4, 2025

Prerequisites

  1. Administrative access to the Uplevel Portal.
  2. The static-IP configuration parameters provided by the ISP — address, gateway, and subnet mask. Only the ISP can supply these; Uplevel does not.
  3. A scheduled maintenance window. The static IP takes effect on the Gateway’s next reboot or power-cycle, which interrupts service for a few minutes.

Setting a static IP from the Uplevel Portal

  1. Sign in to the Uplevel Portal and open the Overview for the site you want to configure.
  2. Click Set WAN Static IP.
  3. From the dropdown, select Static IP.
  4. Enter the IP Address, Gateway Address, and Subnet Mask exactly as provided by the ISP.
  5. Click Save to validate the entries.
  6. Click Commit to HW to push the configuration to the Gateway.
  7. Allow about three minutes for the change to propagate to the cloud.
  8. Reboot or power-cycle the Gateway. The static IP becomes active on boot.

Adding multiple static IPs to a WAN port

If the ISP has assigned a block of usable static IPs (a subnet), each address can be bound to the WAN port and mapped to specific hosts on the LAN via the firewall.

Most sites only need a single static IP. Configure additional addresses only when the ISP has provided more than one usable IP and the site hosts public-facing services.

  1. Check Enable Primary (or Secondary) Extra WAN IP: Slot X.
  2. Enter the additional IP Address, Gateway Address, and Netmask for the subnet.
  3. Click Commit to HW, then Save. The change takes effect when the Gateway next reboots or power-cycles.
  4. Continue setup at Firewall › WAN Mapping in the Portal to map each address to the LAN host that should receive its traffic.

Setting a static IP via serial console (Windows)

When the Gateway can’t reach the cloud — for example, during initial provisioning at a new site — the static IP can be set directly over the serial console.

What you need

  1. PuTTY, available from putty.org.
  2. The blue USB-to-serial console cable shipped with the Gateway.
  3. The FTDI virtual COM port driver, available from ftdichip.com under Drivers › Virtual COM Port Drivers (VCP).

Connecting

  1. Plug the RJ45 end of the cable into the Gateway’s console port and the USB end into the laptop.
  2. Open Windows Device Manager and check Ports (COM & LPT) to find the assigned COM port (for example, COM4).
  3. Launch PuTTY and choose Serial as the connection type.
  4. Enter the COM port and these serial parameters:
    • Speed: 115200 baud
    • Data bits: 8
    • Stop bits: 1
    • Parity: None
    • Flow control: None
  5. Click Open.

Console commands

Tip: type help after any command to see the available options. Run show config at any time to view the current subnet configuration.

To set the primary WAN port to a static IP, type each command on its own line, pressing Enter between lines:

configure
primaryWAN
ip
mode static
address X.X.X.X
gateway X.X.X.X
netmask X.X.X.X
exit
exit
exit

(For the AUX port, replace primaryWAN with secondaryWAN.)

After exiting configuration mode, either issue a reboot command or power-cycle the Gateway. The static IP applies on boot.

Troubleshooting

  • Validation errors when saving in the Portal. Re-verify the values with the ISP and confirm the static-IP order has actually been provisioned on their side. Provisioning is the most common cause of values that look right but won’t activate.
  • Console cable not detected. Confirm the FTDI VCP driver is installed and the COM port appears in Device Manager.
  • Configuration won’t commit. Make sure each exit command is issued in order so the CLI leaves configuration mode cleanly.

If you’re stuck, contact the Uplevel support team.