Agility in Action: Hosted VoIP Services

October 4, 2023

Small business phone systems are moving quickly to hosted VoIP services, providing flexibility and scalability that was once unheard-of. (Anyone old enough to recall Ma Bell’s Centrex system, when a phone was just a phone?) VoIP is now being combined with conferencing and messaging applications to create Unified Communications as a Service (UCaaS), but the king of the services is still the same old voice service. Are you aware that the VoIP market is growing at over 15 percent per year? Are you wondering what exactly are hosted VoIP services? Read on!

What Is VoIP?

VoIP stands for voice-over-internet protocol. This is a technology that enables businesses to make phone calls over the Internet without traditional (and supremely expensive) telephone lines. Calls are digitized, packetized and then transmitted as data over the Internet, sharing bandwidth with Facebook, web browsing, and all manner of other data.

But, how do VoIP services contribute to business growth? Let's delve deeper into Hosted VoIP services, shall we?

Scalability of Hosted VoIP

The modern business landscape looks for scalability, particularly important in these uncertain times. SMBs can’t afford to have new employees take days or weeks to become productive, and in most cases a new employee that doesn’t have a phone of some kind is not very productive. A hosted VoIP System is light years ahead of traditional phone lines in terms of being able to easily add and remove users/extensions. Whether onboarding new employees, adding phone features, or merely simplifying operations, the streamlined process enabled by hosted VoIP allows organizations to scale easily.

Hosted VoIP services also offer flexible licensing and subscription models. Companies can pick plans that serve their specific needs, optimizing cost-effectiveness. Sometimes they can even manage the VOIP business phone system features themselves, avoiding the need to loop in their VoIP provider every time they need to make a small change.

Some advantages of seamless scalability in hosted VoIP services.

1. Cost Savings and Efficient Resource Allocation

Organizations pay only for the services they need, optimizing resource allocation and budget management.

2. Accommodating Fluctuating Business Needs

Businesses can rapidly adapt to shifting call volumes and operational demands.

3. Rapid Deployment for New Locations or Remote Teams

Quickly set up the communication infrastructure for brand new offices and remote teams.

4. Business Continuity and Disaster Recovery

Uninterrupted communication even during unforeseen events - there’s no hardware PBX to worry about.

5. Improved Customer Experience

Personalized call routing & auto-attendant features provide customized interactions.

6. Future-Proof Communication

Most hosted VoIP systems are soft-upgradable - move to new capabilities or add security fixes when needed, rather than rolling in a whole new setup.

Flexibility of Hosted VoIP Services

Hosted VoIP offers a new world of communications possibilities for businesses of every size. As previously noted, hosted VoIP effortlessly scales up or down. However, it also enhances collaboration and productivity: as remote working becomes the norm, employees can retain the same level of connectivity with teams and customers regardless of where they happen to be physically located. The workforce can utilize crucial features such as video conferencing, call forwarding, and voicemail on the go, boosting efficiency.

1. Better Collaboration and Productivity

Flexible work arrangements and remote work capabilities empower employees. Adaptable communication systems streamline teamwork and idea exchange.

2. Easily Handle Market Expansion

Even small businesses can look like much larger firms when using the capabilities of hosted VoIP services. For example, a small business can obtain phone numbers in multiple states, and appear on Caller ID services as having different offices - all from one geographical location.

3. Attracting Top Talent and Retaining Employees

Embracing flexibility and providing work-life balance shows business commitment towards employee well-being. A good hosted VoIP service can make it much easier for employees to be productive anywhere - certainly a plus for retaining the best employees!

Hosted VoIP opens doors to seamless communication and growth, offering benefits such as efficient resource allocation, cost savings, accommodation of fluctuating needs, and rapid deployment.

Are you searching for a reliable IT infrastructure solution for your small to medium business? Uplevel Systems is your trusted partner. Uplevel offers scalable and tailored IT Infrastructure as a Service (IaaS) solutions, encouraging businesses to focus on growth while leaving the technical complexities to the experts. Experience future success with Uplevel Systems' hosted VoIP services for your organization. Embrace the journey of growth and innovation, supported by cutting-edge technology and seamless communication solutions.

About Uplevel Systems

Uplevel Systems is a small business IT infrastructure provider that sells exclusively through managed service providers. Uplevel’s subscription offering is the most popular with SMBs, but some prefer Uplevel’s new equipment purchase program and use a CapEx model.