The pandemic forced a lot of small businesses to learn about remote work very quickly (the alternative is to go out of business!). They discovered two key things: first, employees can be trusted to work from the comfort of their homes; and, second, qualified IT professionals were far more critical to their business than they had realized.
However, keeping technology and tools up-to-date is complex: when employees are working remotely, this is even more difficult. Break-fix and ad-hoc IT support simply doesn’t cut it for maintaining remote-worker productivity, and this is where IT infrastructure-managed services step in.
By outsourcing IT functions to IT infrastructure service providers, who have the necessary skills and expertise, SMBs can focus on their business – again – and leave security and reliability to the professionals.
From cloud services to IoT networks, let’s look at how 24x7 managed IT support can help boost business.
Businesses usually select managed IT services to let them obtain IT and networking expertise without needing to hire more staff. MSPs traditionally handle SMB IT issues such as computer policies, Internet access, security, and data safety. With remote work, however, getting employees back on reliable communications networks from anywhere became a corporate issue, not something that was the employees’ responsibility.
MSPs suddenly found themselves helping businesses acquire 5G network services, sorting out redundant WAN links, and all manner of remote access needs. Post-pandemic, this represents a growth area for MSPs, and also a productivity increase for their SMB customers.
Pre-pandemic, SMBs generally avoided cloud computing, mostly because they didn’t quite understand it. However, delivering applications and services from the cloud is often the most cost-effective way to improve business efficiency and scale. The sudden de-emphasis on “office-centric” businesses and focus on “mission-centric” ways of doing things also caused a lot of SMBs to realize that the cloud wasn’t such a terrifying thing after all.
Managed service providers were quick to capitalize on this, by assisting in the transition to a decentralized office, moving many line-of-business applications to their cloud variants, and setting up remote desktops and virtual infrastructure. This trend is only expected to continue – and should result in serious business expansion all around.
Maintaining corporate policies and a consistent security posture becomes difficult when half the workforce is working remotely, often from completely insecure environments. A home full of teenagers cannot be remote HIPAA compliant! MSPs were called upon to solve this conundrum.
Enter the secure remote worker gateway: a solution that can be remotely installed and managed in WFH situations, but allows cybersecurity managed service providers to extend the corporate security perimeter into remote worker homes – painlessly. More and more SMBs are now relying on secure remote worker solutions to keep them safe and secure. A growth area indeed.
As most companies shift to working from home or a hybrid model, the need for IT infrastructure-managed services will continue to grow. Such services enable businesses to focus on their priorities and outsource their technical infrastructure. Why not bring on Uplevel Systems?
Uplevel Systems, as a small business IT infrastructure managed service provider, enables any of these options. Uplevel’s subscription offering is the most popular with SMBs, but some prefer Uplevel’s new equipment purchase program and use a CapEx model.