Frequently Asked Questions
How does cloud backup keep my data safe?
The data you store with cloud service providers is actually safer than the data you have on your computer's hard drive. Hackers can use malware and phishing emails to lock up your computer’s storage, and demand a ransom to unlock it. Uplevel’s fully encrypted backup system is isolated from such attacks.
What are the benefits of secure cloud storage versus on-premise servers?
On-premises storage keeps data on a local hardware server. This offers fast access and eliminates the dependence on the Internet link, unlike pure cloud storage schemes that rely on the Internet. However, this has a high risk of data loss - a power surge or natural disaster can easily destroy the server and the data it contains. In addition, an on-premise server adds to cost, complexity and the need to manage yet more devices.
Uplevel’s storage offers the best of both worlds: the data is stored on-premises in the gateway itself, but fully backed up to the cloud. This provides a combination of speed, robustness and simplicity.
What happens if I accidentally delete something from cloud backup?
Since the Uplevel cloud backup system is read-only and not directly accessible, deletion is impossible.
Why choose Uplevel Systems for cloud backup solutions?
The Uplevel Systems cloud backup solutions help you guard against data loss, malicious attacks, or hardware failures. The encrypted on-device snapshots, cloud backup, and cloud archiving protect data while it is at rest and in transit.
The Uplevel 24-hour rapid replacement program also includes a copy of the backed-up data from the cloud prior to shipment, to minimize customer downtime. Uplevel also maintains an extensive backup monitoring infrastructure to ensure that backups run reliably and correctly, and any backup failures are promptly remediated without placing a burden on the MSP.
Can anyone besides me access my cloud backup files?
No. The cloud backup files are in fact not merely fully encrypted - so even if it were possible to access them, it would be impossible to decipher the data - but also isolated and accessible to only the Uplevel Systems infrastructure.
Since the infrastructure is locked down and protected by strong PKI cryptography and constantly updated security methods, hackers are unable to get at the data.
